Build – Fix – Support
Used by website owners and agencies across the world
Essential Website Solutions
We’ve combined three essential components that are required for a successful website.
Development – Support – Maintenance
“It’s your own support team there when you need them…”
“Development time means I can finally make changes to my website…”
“Halved the load time for my website to improve my mobile SEO…”
“Saves me hours of time producing new product listings for my site…”
“They’re alerted to issues with my website before I even spot them…”
“Created a staging site so I can see changes before they go live…”
“Made many tweaks and changes to increase ecommerce sales…”
“Responded faster than my web host to fix problems on my website…”
“Fixed functionality problems for me that had been driving me crazy…”
“Made my website fully responsive so that it looks amazing on mobile…”
Why Choose FastCodeFix?
The vast major of our clients are web developers, design and marketing agencies. This is a testament to our work. We’ve now made our services even more accessible for website owners with a low cost of entry that delivers incredible value, peace of mind and the development time to grow your website.
Want to know how we can help you?
What Does This Cover?
Here’s what we’re typically asked to do…
The Fine Print
All the details you need to know…
What's your website support experience?
Why a monthly service?
We do offer a single fix service if that’s what you need, but we’ve found that many clients want more. They have either been let down by their webhost, have problems that they can’t fix themselves, or need help with the running of their website.
Websites are 24/7. We take away the stress of wondering what to do if something goes wrong as well as actively working to not only support your website at a time of crisis, but to also develop your website to keep your visitors engaged.
Do you work to an SLA?
Yes we have a Service Level Agreement (SLA) that is listed below.
We pride ourself on beating this SLA to give you a fast, efficient service.
– Site is down through either software or hardware
– Response Time: We monitor your website 24/7 so we’re informed of any downtime the moment it happens.
– Fix time: Issue dependent
– Non-critical website errors or functionality issues
– Response Time: 12 hours
– Fix time: Issue dependent
– Software updates, database management, etc.
– Fix time: Review and action each month
– All other tasks in relation to developing your site.
– Response Time: 12 hours
– Fix time: Request dependent
* = Support hours are part of your Development quota.
How many Development hours?
We have three support levels. Each has a different number of development hours each month.
Essential – This provides 2 hours of development each month.
Starter – This provides 8 hours of development each month.
Growth – This provides 24 hours of development each month.
These hours can be used for whatever you need. If you look at the section above entitled ‘What does this cover?’, you can see a list of what we’re typically asked to do.
If you need more hours we can either create a custom service plan for you, or if it was a one-off we can provide you with the option to add additional hours.
We want you to be happy! This is why we will strive to work hard for you so that you receive the maximum value from these hours.
How do you monitor uptime?
We run an automated process that will check that your site is available every minute of every day and night. If the site doesn’t respond we’re immediately notified to investigate if there is an issue. We will also provide you with a monthly uptime report so you can see a true picture of your websites availability.
As well as monitoring the server, we also check http(s) statuses. This is the best way to spot issues as you could have a situation where your server is up, but your site is down.
How do you manage my requests?
We use a professional Helpdesk system called Freshdesk that is used by companies including DHL, HP, American Express and Harvard University. This allows you to securely send access details to your website, as well as providing you with a Helpdesk ticketing system to easily manage your requests.
Do you do everything?
Pretty much! Just a few things we cover are coding, design, speed optimisation, website creation, modification, analysis, content creation and responsive setup.
Development time can be applied to do whatever you want with your website. Need a new plugin? Modify layout and content. You can even use your hours to build a totally new website in a secure development environment. The choice is yours.
Plus we cover all maintenance/support on your website. No need to worry about plugins, updates, version issues. It’s all taken care of.
How much is this?
Our pricing is a fraction of what you would be charged if you were to hire a design agency.
We also provide a 20% discount for quarterly payments.
For our latest pricing please get in touch using the form listed below.
Is there a money back guarantee?
We work under an SLA that is part of the terms and conditions for using our service. If we fail to adhere to this SLA, or fail to complete work successfully for you you’re covered by a no quibble money back guarantee.
We do this because we’re confident in our abilities to support and develop your website.
Is payment secure?
Yes! We use PayPal to manage our payments. When a payment request is sent it includes full terms and conditions.
Do your prices include VAT?
If you’re in an area where VAT is applicable, such as in the UK, VAT will be added.
Are there any contracts?
You’re not tied into any contracts. You can cancel at any time.
Simple Hire Process
We’ll provide you with a quote for our support services. If you’re happy, make payment through PayPal and we’ll start supporting your website today.
Money Back Guarantee
If we fail to deliver on the terms agreed between us, we offer a no quibble money back guarantee. We’re confident in our abilities to support your website.